Meeting member's needs: a Credit Union branch strategy
ratio wrote this on Jan 13

A successful credit union branch strategy means meeting members’ needs today and in the future. As opposed to a single solution, a successful credit union branch strategy requires Distinctive Thinking, an integrated solution defined by the member,  community and the brand. Read on for 7 considerations to deliver a successful credit union branch network strategy.


Credit Union Branch Design: from concept to reality
RATIO wrote this on Oct 23

Now a reality, Aldergrove Credit Union’s Mission branch design concepts are meeting organizational objectives.

Earlier this year Aldergrove Credit Union’s opened its newest branch in Mission BC. Our design approach was two-fold. We would integrate corporate operational goals and address aesthetics specific to the community into the branch design. Accommodation would be made for a move towards a paperless system and we would incorporate flexible workspaces to better meet current and future needs of staff, members and the community. With a long history of logging and wood processing in Mission, the use of wood features would provide a warm link to the community’s past.

Branch Design highlights:

Warm wood and friendly seated teller positions:

design drawing for Aldergrove Credit Union new Mission branch  
(click images to enlarge)

 Credit Union Branch Design Decisions

With a priority on member experience, design decisions were made to facilitate community engagement; creating an innovative, accommodating and flexible space in which to meet the needs of members.

An innovative branch layout gives flexibility for staff and members now, and adaptability should layout changes be required in the future. Glazing to all branch exposures provides an opportunity to create inviting warm and welcoming vistas from the exterior, inviting questions and a peek inside.

Banquette seating in a unique millwork pod:

RATIO rendering for Aldergrove Credit Union Mission branch design _ meeting pod  Aldergrove Credit Union_Mission branch conversation pod  
 (click images to enlarge)

Open and closed meeting rooms including a community room for larger meetings or member bookings:

Aldergrove Credit Union Mission branch design 2  Abbotsford Credit Union_meeting rooms  Aldergrove Credit Union Mission branch meeting room
 (click images to enlarge)

A casual high bar with coffee for touching base:

  (click images to enlarge)

Client feedback:

At the close of RATIO’s furniture and materials presentation with the Aldergrove Credit Union team, they were really excited about the new branch design. The CEO closed by saying that we “had knocked this project out of the park.”


Have questions about this project or your own new build or tenant improvement project? Contact Chris Pollard.


See a selection of our work here.

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Architecture & Design Film Festival in Vancouver
RATIO wrote this on Oct 17

The Architecture & Design Film Festival is on November 7 – 10 in Vancouver!

This festival celebrates the unique creative spirit that drives architecture and design. With a curated selection of films, events and panel discussions, ADFF creates an opportunity to entertain, engage and educate all types of people who are excited about architecture and design. With well-attended screenings, legendary panellists, vibrant discussions and events in New York, Los Angeles and Chicago and the ADFF is now in Vancouver for the first time.

The RATIO team is pleased to sponsor this fascinating look at architecture and design.

Click here to see film descriptions and ticket information.


Hope to see you there!

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