Recently released,  a global branch design report features 25 case studies from around the world including RATIO’s work for Island Savings. Published by a banking intelligence provider, Lafferty Group, the report is titled Digital Branch Design: Presence, Openness and Intimacy. Read on for a look at the published case study and more about the report.

Retail banking design decisions must meet the challenges financial service organizations face to align new or revamped branches with brand, values, service and trust. See our list of 18 design trends for financial service retail branches……

RATIO’s credit union clients, Island Savings and Salmon Arm Savings & Credit Union were 2 of the featured banking branch design concepts in the Financial Brand’s international photo showcase.

A forward-thinking credit union branch design helps First West achieve enviable financial performance. In June of 2014, the first of the Ratio designed Envision Financial branch concept opened in Chilliwack , BC at Garrison Crossing. With a visionary operational model, First West Credit Union’s investment into a future-focused branch network for their Envision Financial brand paid off with more new members and positive revenue results.

Recently, Business in Vancouver published a story related to the changes that have occurred with BC’s Credit Unions. The dichotomy of growing membership but fewer credit union brands is interesting and presents a challenge. The trend towards mergers in the sector means there are now fewer than 40 credit union brands compared to 1996 when there were around 100. Credit Unions are about community, people and relationships. So, how do Credit Unions keep brand consistency across credit union branches and communities? How does Credit Union branch design support those brand characteristics that set it apart from competitors and deliver on the promise of community support?

At the beginning of 2014, RATIO was launched. Our name is grounded in the importance of relations and relationships in our work. Between a building and its environment. Between citizens and structures. Between our firm and our clients. How do we live and breathe the RATIO story? On every project we bring distinctive thinking, rigorous creativity and a progressive approach.

We share a brief look back at our year….

The Credit Union Journal’s Special Report on The ‘branch of the future’ highlights the necessity that credit union branch design must incorporate both high tech and high touch. To illustrate the point, the reporter spoke to Island Savings Credit Union COO, Randy Bertsch and Christopher Pollard, principal, RATIO who described some of the thought behind the Island Savings “branch of the future” concept.

Island Savings Chemainus branch recently opened in the new Chemainus Village Square. RATIO led the corporate wide reimagination which included a branch design concept and implementation strategy. The Chemainus location ‘branch of the future’ is the 5th in the concept rollout. Even though Chemainus is the smallest branch in system, the 25’ high ceilings, full height exterior glazing and open plan make the space feel larger than it is; modern and welcoming. RATIO leveraged Island Savings new brand identity by using the already-iconic “sand dollar” motif as the basis for a 16’ x by 47’ 3D mural. The mural runs the width of the branch, acting as a unifying element that ties together all member facing branch components including entry, atm vestibule, greeter, members lounge, and teller wickets within the open plan.

Canada’s Green 30 list identifies companies that integrate sustainability programs into their workplace culture. This  collection of Canadian businesses whose employees, according to consulting firm Aon Hewitt, are most positive about their record of environmental stewardship.  More about the Green 30 can be found in Maclean’s. This year’s list included Island Savings and Vancity.  We… Read more »