Envision Financial, under the umbrella of First West Credit Union has opened the door to a new way of banking. It also introduces a fresh, cohesive design concept for the merged credit union network under First West. Their newest branch, at Garrison Crossing in Chilliwack, introduces this new member experience. During the design and planning process RATIO and the First West team re-imagined the credit union from the perspective of its true definition: a cooperative organisation of individuals for a common purpose; and as a key community stakeholder. Design decisions were made based on the client’s very successful brand drivers.