Just published: Achieving results-based tenant improvements
RATIO wrote this on Nov 01

Canadian Property Management Magazine just published thoughts from RATIO principal Christopher Pollard on how choosing the right design firm for your tenant improvement will ensure successful and lasting results. Read the article, “Achieving results-based tenant improvements” here.

The goals of the business, the type of business, employee profiles, and definition of success all feed into the design of a successful workspace tenant improvement project. Because it is an investment in a company’s future, insisting on design decisions that will enable positive business results is a wise approach:

1. The design of the physical space has a direct impact on stimulating ideas.

2. Providing visual and acoustic privacy supports employee cognitive processing and idea development.

3. A safe, supportive and empowering workplace creates the social environment in which collaboration and cross-pollination of ideas thrive.

Considerations for choosing a design firm:

” Choosing a results-based design firm to help with a tenant improvement project means they will work to understand your company values and what is important to your customers. From the first meeting, they should develop an explicit understanding of what your organization is trying to achieve with your workplace transformation.”

“A designer who works collaboratively with your team and incorporates strategies such as visioning sessions and peer engagement will minimize employee stress and resistance.”

“During the construction phase, a full service design firm works as your advocate, reviewing work on site, proactively managing changes and vetting contractors’ progress draws.”

Keep your business operational during your TI:

“Setting expectations early with all stakeholders, having everyone involved or aware of the solid business case supporting the changes being undertaken (spending capital now to improve business, working environment and customer experience); and clear, early communication where unforeseen circumstances arise is vital.”

10 tips to achieve a result-based tenant improvement project:

1. Choose a design partner who has expertise in change management.

2. Build an internal project team for decision-making.

3. Involve your design partner early on – ideally before the lease decision is made.

4. Select a design partner that can provide a start-to-finish solution. The process should start with information gathering and analysis: everything from current workplace environment, operational efficiencies, overarching corporate goals for the future, marketplace competitors, and brand.

5. Engage a value-driven design partner who brings leadership, creativity and project management to the project.

6. Design with flexibility in mind so workplace can easily evolve to changing needs.

7. Leverage sustainability benchmarking to ensure a healthy work environment.

8. Get clarity on the goals of your tenant improvement or renovation.

9. Evaluate the disruption to your business to mitigate negative impact.

10. Use best practices for workspace design that includes considerations for productivity, flexibility, competition, collaboration and workplace health into the future.

So, how can employers create space that serves the diverse needs of worker demographics and culture while inspiring creative collaboration and productivity? Be clear on your tenant improvement objectives. Leverage the experience of a design partner who focuses on understanding and gathering insights first for better results-based design decisions.

Link to the Canadian Property Management article here: https://www.reminetwork.com/articles/achieving-results-based-tenant-improvements/

Have a tenant improvement project in mind? Contact Chris here.

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Recognizing the spirit of cooperation & community on International Credit Union Day
RATIO wrote this on Oct 19

On this International Credit Union day we’d like to do a shout out to the credit unions in our communities for their ongoing service pledge to their members and communities. The RATIO team has been privileged to work with credit unions for over 50 years.

From the Canadian Credit Union Association:

Canadian credit unions celebrate positive impact on community and economy on International Credit Union Day

Credit unions are grounded in the prosperity of and quality of life in the communities they serve. Locally, this spirit drives community and economic impact and inspires innovative approaches to everyday banking. This year’s theme for ICU day in Canada is #better. The Canadian Credit Union Association released its 2017 Credit Union Community & Economic Report, which celebrates Canada’s credit unions and caisses populaires as fundamentally different than other financial institutions.

Read the  CCUA’s Report here  which highlights other key differentiators between Canada’s credit unions and top financial institutions.”

International Credit Union (ICU) Day® celebrates the spirit of the global credit union movement. The day is recognized to reflect upon the credit union movement’s history, promote its achievements, recognize the hard work and share member experiences. International Credit Union (ICU) Day® has been celebrated on the third Thursday of October since 1948.



The RATIO team has provided architectural, interior design and planning services to credit unions for over 50 years.  Recent and ongoing projects include the re-imagined Island Savings branch network, award-winning design on the downtown branch of Salmon Arm Savings & Credit Union, refresh of Greater Vancouver Community Credit Union’s brand and branch template. RATIO provides integrated consulting on all Vancity branches and the forward-thinking branch concept for First West Credit Union through their Envision Financial brand.

Want to read more?

Credit Union members show the way to the Branch of the Future

Credit Union brands: consistency and market focus keys to success

Financial Services: 18 design trends for retail branches


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